Our COVID-19 Travel Promise gives you the freedom to start planning the ultimate adventure without having to worry about what will happen if things change due to COVID-19. At Spaceships, we like to keep things as easy as possible therefore it is good to know that you can:

✓ Change or update your booking for free

✓ Cancel at any time or postpone your booking. We'll issue travel credit (voucher) that can be used within 2 years in all countries where Spaceships operates.

More info about our COVID-19 Travel Promise

Yes, it is. Spaceships Rentals is a solid New Zealand owned and operated company and we are not going anywhere.

You can book your Spaceships motorhome now as we offer the most flexible options. You will never lose your deposit and you can always change your travel dates, as many times as you like. It's always free to make changes to your booking before pick-up. We don't charge a fee to make these changes. It's all part of Our Promises to you.

And if you don't like to lock in travel dates right now, you can always buy Spaceships Dollars, our gift card for travellers. You'll even get an extra discount when you use your Spaceships Dollars to book a motorhome when travel to New Zealand is allowed again.

Yes, all Spaceships Motorhomes are Certified self-contained (CSC) according to the NZS 5465 certification rules. Therefore you will the following sticker on every Spaceships motorhome.

Road User Charge (RUC) is a fuel tax fee that is required on all diesel vehicles upon their return. It is charged based on the number of kilometres travelled. The charges per 100km are NZ$8.04.

So if you for example travel:

• 1,000 kilometres that will come to $80.40 in Road User Charges
• 2,000 kilometres that that will come to $160.80 in Road User Charges
• 3,000 kilometres that that will come $241.20 in Road User Charges

Spaceships Rentals reserves the right to change this fee in response to Government Road User Charges. 

If you have not selected the Express Return Pack we need to check the vehicle on your return and calculate the kilometres travelled and then charge you accordingly. If you select the Express Return Pack For Motorhomes you don’t need to worry about this. Road User Charges are included in our Express Return Pack For Motorhomes.

If something happens on your road trip, it is good to know that your motorhome comes with 24/7 Roadside Assistance (provided by NZRA, New Zealand Roadside Assistance). Also, the Spaceships Crew is always happy to help if there are questions or when you are not sure what to do.

You can reach us and Roadside Assistance via the following freephone number while in New Zealand.

Freephone: 0800 772 237 free to call while in New Zealand (even with an overseas SIM card). You don't need to add +64 in front of the 0800 number. Just call 0800 772 237 on any payphone, courtesy phone or your mobile. As soon as you are connected to Spaceships HQ, you'll have the following options:

• #1 to book a Spaceship (sales team)
• #2 to talk to a crew member about your booking or transfer (customer service team)
• #3 to talk to NZRA aka roadside assistance (available 24 hours a day)

Feel free to call these numbers whenever there is an issue or question, no matter have small. It is our goal to make sure that your road trip is an awesome #spaceshipsroadtrip. We can only help out or come up with solutions if we know about an issue. You can always call us or Roadside Assistance.

See for more info.

Finding and getting to amazing campsites in New Zealand is easy. We have created several useful tools to help you to get the most out of your motorhome road trip. All Spaceships motorhomes come with the following for free:

1. NZ Frenzy guidebooks - These guidebooks were created by NZ travel addict and Spaceships fan Scott Cook. Scott has been travelling in New Zealand for years. He is an expert at finding the most amazing places in New Zealand. His travel guidebooks contain more hidden gems than the average New Zealand guidebook. It is the perfect tool to find amazing & remote places for a walk, hike or picnic. You will receive the full version of the NZ Frenzy guidebooks (both the North & South Island edition) when your booking is confirmed.
2. Spaceships camping & travel app is the easiest to use app for finding all campsites throughout New Zealand. No matter where you are or where you are going this app will show you all campsites, campgrounds and holiday parks in New Zealand. You'll see comments from fellow travellers, an overview of the facilities and more. Your camping trip in New Zealand will be super easy when you use this app.
3. Spaceships road trip planning app is the best app to plan your road trip from day-to-day. Get travel inspiration from hundreds of itineraries and trip itineraries created by fellow travellers or plan your NZ road trip from scratch. Add accommodation, activities, things to see and more. And of course, you can book lots of NZ must-do activities at the lowest price available. Our app does the price comparison for you and will show you the best available rate for activities, accommodation and even flights.

Yes, you are allowed to take your Spaceships motorhome on the ferry. That way you can explore both the South Island and the North Island of New Zealand.

We prefer to book the Bluebridge ferry because they have good rates all year around. As Spaceships can be booked on as a “private car” (shorter than 5.5m in length) year-round you cross Cook Strait at the lowest rate. You can now add a prepaid ferry ticket to a new Spaceships booking or an existing booking. By using our prepaid open-date ferry ticket you can select any date as your sailing date (subject to availability). It's a super-flexible travel option.

However, in school holidays, around Christmas and New Year and the height of summer, it is best to book at least 7 days in advance, otherwise, a few days and you should be okay.

More info about the ferry between the North and South Island in general or the Bluebridge ferry company specific.

Tolling is an option for contributing to the costs of construction, operations and maintenance of new roads. A toll is charged each time you use the toll road. In New Zealand, we use electronic toll roads so you will be charged automatically as you drive through. There's no stopping at toll booths. And no need to pay toll online.

They are also well signposted as you approach a toll road, giving you time to prepare to take an alternative route if
preferred.

Spaceships Rentals has a special toll road account so you don't need to pay toll when you use a toll road in New Zealand. Instead, there are two ways to pay toll when returning your motorhome:

1. Pay cash or card (debit/credit) at the depot
2. Pay by using the card details you have uploaded to our secure vault. You will need to authorise us aka let us know that we can process the payment on that card. Please tell the depot staff you would like to pay that way or reply to the toll email you have received. We will never process a payment without letting you know first.

We process the exact toll fee as charged by the NZ Transport Agency. We do not add any processing or payment fees.

More info about toll roads in New Zealand can be found in the NZ Toll Roads PDF.

No worries. It can happen. Just let us know as soon as possible and we'll check the lost & found box. If you have just returned your motorhome, we'll check it as soon as possible.

We can send these items to any address worldwide, as long as you pay for the shipping or postage costs.

We love to see customers hiring a Spaceships motorhome or campervan more than once. New Zealand is an amazing country so there's lots more to explore. We offer an extra 5% discount to returning aka loyal customers (anyone who has hired a Spaceship in Australia, New Zealand or the UK before).

Simply add your previous booking reference (from your Australian, New Zealand or UK booking) to the info/request field when booking your Spaceships motorhome online. We'll check the booking reference and will apply the loyal customer discount manually.