Our COVID-19 Travel Promise gives you the freedom to start planning the ultimate adventure without having to worry about what will happen if things change due to COVID-19. At Spaceships, we like to keep things as easy as possible therefore it is good to know that you can:
✓ Change or update your booking for free
✓ Cancel at any time or postpone your booking. We'll issue travel credit (voucher) that can be used within 2 years in all countries where Spaceships operates.
Yes, it is. Spaceships Rentals is a solid New Zealand owned and operated company and we are not going anywhere.
You can book your Spaceships motorhome now as we offer the most flexible options. You will never lose your deposit and you can always change your travel dates, as many times as you like. It's always free to make changes to your booking before pick-up. We don't charge a fee to make these changes. It's all part of Our Promises to you.
And if you don't like to lock in travel dates right now, you can always buy Spaceships Dollars, our gift card for travellers. You'll even get an extra discount when you use your Spaceships Dollars to book a motorhome when travel to New Zealand is allowed again.
Yes, all Spaceships Motorhomes are Certified self-contained (CSC) according to the NZS 5465 certification rules. Therefore you will the following sticker on every Spaceships motorhome.
Road User Charge (RUC) is a fuel tax fee that is required on all diesel vehicles upon their return. It is charged based on the number of kilometres travelled. The charges per 100km are NZ$8.04.
So if you for example travel:
Spaceships Rentals reserves the right to change this fee in response to Government Road User Charges.
If you have not selected the Express Return Pack we need to check the vehicle on your return and calculate the kilometres travelled and then charge you accordingly. If you select the Express Return Pack For Motorhomes you don’t need to worry about this. Road User Charges are included in our Express Return Pack For Motorhomes.
Even though we're not on the seat next to you when roadtripping in New Zealand, we are still ready to answer all your questions. You can always call or email us.... And we have created the following list of popular questions to provide you with lots of extra info.
If something happens on your road trip, it is good to know that your motorhome comes with 24/7 Roadside Assistance (provided by NZRA, New Zealand Roadside Assistance). Also, the Spaceships Crew is always happy to help if there are questions or when you are not sure what to do.
You can reach us and Roadside Assistance via the following freephone number while in New Zealand.
Freephone: 0800 772 237 free to call while in New Zealand (even with an overseas SIM card). You don't need to add +64 in front of the 0800 number. Just call 0800 772 237 on any payphone, courtesy phone or your mobile. As soon as you are connected to Spaceships HQ, you'll have the following options:
Feel free to call these numbers whenever there is an issue or question, no matter have small. It is our goal to make sure that your road trip is an awesome #spaceshipsroadtrip. We can only help out or come up with solutions if we know about an issue. You can always call us or Roadside Assistance.
Finding and getting to amazing campsites in New Zealand is easy. We have created several useful tools to help you to get the most out of your motorhome road trip. All Spaceships motorhomes come with the following for free:
Yes, you are allowed to take your Spaceships motorhome on the ferry. That way you can explore both the South Island and the North Island of New Zealand.
We prefer to book the Bluebridge ferry because they have good rates all year around. As Spaceships can be booked on as a “private car” (shorter than 5.5m in length) year-round you cross Cook Strait at the lowest rate. You can now add a prepaid ferry ticket to a new Spaceships booking or an existing booking. By using our prepaid open-date ferry ticket you can select any date as your sailing date (subject to availability). It's a super-flexible travel option.
However, in school holidays, around Christmas and New Year and the height of summer, it is best to book at least 7 days in advance, otherwise, a few days and you should be okay.
Even after your road trip has ended, the Spaceships Crew is happy to answer your questions. We're always happy to help. To make it easier, we have listed the most popular questions that were asked after a road trip ended.
Tolling is an option for contributing to the costs of construction, operations and maintenance of new roads. A toll is charged each time you use the toll road. In New Zealand, we use electronic toll roads so you will be charged automatically as you drive through. There's no stopping at toll booths. And no need to pay toll online.
They are also well signposted as you approach a toll road, giving you time to prepare to take an alternative route if
Spaceships Rentals has a special toll road account so you don't need to pay toll when you use a toll road in New Zealand. Instead, there are two ways to pay toll when returning your motorhome:
We process the exact toll fee as charged by the NZ Transport Agency. We do not add any processing or payment fees.
More info about toll roads in New Zealand can be found in the NZ Toll Roads PDF.
No worries. It can happen. Just let us know as soon as possible and we'll check the lost & found box. If you have just returned your motorhome, we'll check it as soon as possible.
We can send these items to any address worldwide, as long as you pay for the shipping or postage costs.
We love to see customers hiring a Spaceships motorhome or campervan more than once. New Zealand is an amazing country so there's lots more to explore. We offer an extra 5% discount to returning aka loyal customers (anyone who has hired a Spaceship in Australia, New Zealand or the UK before).
Simply add your previous booking reference (from your Australian, New Zealand or UK booking) to the info/request field when booking your Spaceships motorhome online. We'll check the booking reference and will apply the loyal customer discount manually.